Please keep aside all warranty cards with their proof of purchase together as all manufacturers will require this before they can process the warranty.
Please note the following:
- A proof of purchase is required in most cases. Kindly attach it to your warranty card and keep aside.
- Luggage damage caused by airline carriers are not covered under the manufacturer’s warranty. It is recommended that any damage be reported to an airline representative prior to leaving the airport.
- Repair or exchange of a product will be done in accordance with the warranty terms and conditions offered by the brand or manufacturer.
- Leather is a natural product. Each leather product will be unique and might vary slightly in colour and structure.
Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Please note any shipping costs to the repair center will be your responsibility.
The Authorized Repair Center will make the final determination on the status of the product and we will inform you.